I finally talked to a live representative who said that these smiles were sent by unauthorized account users - fraud, essentially.The question is, if I am receiving 14 in a month - how many are being generated through the entire system? The fraudulent access to all these accounts concerns me. I had to use different emails because they get your email in their database and never delete it even after you have requested to be removed from their database so you do not get email advertisements.The one older man the attendance my church and this gentlemen used Eharmony one time and cancel his site. This site does not allow you to freely search their members like the free site, Ok Cupid, which I highly recommend rather than wasting your money with e Harmony. However, this was contradicting because a person was wanting to meet me today Jan 25, 2017.
This last time I tried to log in using my Hotmail account since I use it for junk mail or potential junk mail... For example, I say I am willing to date someone up to 100 miles away, it sends me matches from over 200 miles away.
it kept saying I was already a member but would not let me log in with that email. Or I say I would date a guy within an age range and it sends me guys 20 years older than my age cut off max and 5 years younger than my age cut off minimum.
Then don't waste our time by showing them or quit acting like setting preferences isn't a waste of time.
Changing pictures or rearranging them is almost impossible, making profile changes often wouldn't save.
I have documented over 20 FAKE DUPLICATE PROFILES using the same PICTURES but different name and all different info. They are a joke and their customer service is a joke. Add in that I had things like fitness, taking care of yourself, active, and attractiveness as high priorities (since they are in my life) and most 'matches' near my age were anything but those things - more like significantly (not just an extra 20 pounds here) overweight, etc. I was totally taken back when the first result I ended up with was someone I knew, and totally knew I would NOT be compatible with.
Do not expect any refunds from them when they debit you fraudulently. Only one or two that I would have even considered responding to their interest. 2 replies never came through until AFTER the free weekend. That was really weird and really invalidated the process for me.
So, I go online and am starting my profile, uploading photos but NEVER committing to a membership, nor did I pay for one. There is no way to see if members are active or if your messages are just going to cyberspace! Anyway, when I started the paying membership, those emails were GONE. I was told and kind of shamed saying that at my age it's "slim pickings" and assured me there are people. But the site was simple enough to use and I like that the site makes recommendations based on your values and lifestyle and not just on what you say you like or are looking for. Once again wish I had checked current reviews before trying them.
And, the next morning I start getting emails from people who can obviously see me but I can't see them! I tried calling customer service and of course, they're closed (1 844-527-7421). I went to site and was told that I didn't qualify to join because there were no matches for me. It is a huge disappointment especially with the competition being free! Well, I used a 20 year age range, 120 miles range... I work out diligently, I'm a professional, I take good care of myself, and have fun interests). I logged in after over a week ago, not 1 match or even a "what if". Years ago I think they were leading in the field, now not at all, and the reviews show it.
It is highly questionable if the Director of e Harmony Australia is even within the company. Giving it two stars because when I called to cancel (within the 3 day policy which I had found out about while reading reviews after my disappointing matches) the customer service rep, while still going through the "sell" routine was friendly and not too pushy and refunded my money without issue. You are very smart for reading reviews before joining - I didn't! (Even the guy stating he used the free communication weekend and it's how he met his girl). Which I thought odd, so I screenshot them with my cell. I did not pursue any dates through e Harmony because I kept worrying that the people would be similar to that man I knew.